At Naturogani,
We care about your satisfaction. If you receive a damaged or defective product, you can request a return within 24 hours of delivery. Please share clear pictures/videos of the issue at the time of complaint. Once verified, we will process your replacement as per policy.

Eligibility for Returns

To be eligible for a return, the item must be:

• Unused, unworn, and in its original condition
• In its original packaging with tags attached
• Accompanied by a receipt or proof of purchase

To initiate a return, contact us at naturogani@gmail.com. If approved, we will provide a return shipping label along with further instructions. Returns sent without prior approval will not be accepted.

For any return-related inquiries, reach out to us at naturogani@gmail.com OR whatsapp us +92 331 8793043

Damages & Issues

Please check your order upon arrival and contact us immediately if the item is damaged, defective, or incorrect. We will assess the issue and resolve it promptly.

Non-Returnable Items

Products that have been opened, used, or unsealed are not eligible for return. Refunds or exchanges are valid only within 15 days of receiving your order.

Exchanges

For a quicker exchange, contact us as soon as possible to arrange the process.

Refunds

Once we receive and inspect your return, we will notify you of its approval status. Approved refunds will be processed to your original payment method. Please note that it may take some time for your bank or payment provider to reflect the refund.

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